
I guess anyone with any sense knows this already, but don't ever, ever trust Greyhound to not fuck things up. They often seduce me for several reasons: the bus seems cheap, there's no hassle with
security checkpoints, it's sort of romantic, and that dog looks so slick and speedy and...metallic. In actuality, the sole virtue of going Greyhound is that it's inevitably a great place for striking up conversations with lonely strangers. However, that's counterbalanced by the fact that the Greyhound always entails a long, uncomfortable ride filled with loudly coughing people, authoritarian discourtesy, and the kind of unapologetic inconveniences usually reserved for the developing world.
At the moment at the airport when you've just removed your shoes and are about to step through the metal detector, there's a discomforting feeling of being in the jaws of a security apparatus; just for a split second, you feel sort of like you're in jail. Riding the bus feels like that from the beginning of the trip to the end, because the people who run Greyhound treat customers like they're 7-11 employees on a prison-to-work program. Thankfully for the company, most of its customers are quite poor and are thus well accustomed to being sneered and bitched at by overworked lower-management types who couldn't care less about your destination. Plus, it rarely turns out to be significantly cheaper than the plane. The lesson here is: never, never ride Greyhound.
The plan was that I catch the bus from Pittsburgh to Philadelphia on Saturday afternoon so that I could arrive in Philly the night before my job interview. I'd bought my tickets well in advance and arrived at the station with over an hour to spare (as instructed), thanks to Kaitlin's willingness to drive me 2.5 hours to catch my ride. The Pittsburgh station was actually pretty impressive -- clean, spacious, and lacking the dizzying commotion that usually clings to all things Greyhound. As I soon discovered, that was because the station was actually closed. A shitty guy named Craig popped out of an office and started yelling at Kaitlin and I to leave immediately. Why? The
Group of 20, that's why. Literally across the street from the station lies the Pittsburgh Convention Center, which that very weekend had housed the G20 summit, Lula and Obama and Hu and Merkel and all. The twenty most powerful economies in the world gathered together to fuck up my bus trip in the name of security for the leaders of mankind. Who do they think they are, anyways? Like they're
better than me or something?

Anyways, ok, ok, security and all. I don't mind that the station closed for the G20. I knew the summit was happening, and admittedly I should have double checked on my travel plans. But Greyhound didn't give me the slightest clue that they were shutting down their station -- printed on the tickets I bought weeks earlier was the time and place my bus was set to depart; the bus just wasn't there. And this is really the crux of the matter, and why the lesson here is that we all have a moral and civic duty to never give those fools our business. You often get jerked around at the airport, sure, but they're accommodating when they mess up. Even if they're surly, you know they know they failed. Contrast that to Greyhound's customer relations strategy when they fail, which is to insult you, force you out of the building, and then put you on a much later transfer bus to Baltimore that eventually dumps you in your destination city well past midnight.
....
Man, I hate it when three-quarters way through writing something indignant I realize that, at this point in my life, the only time I can now muster any energy for self-righteous anger is when I receive subpar customer service. I'm nothing but a red-faced dad venting the frustrations of my broken life to a clerk. "
Whatever happened to the customer is always right? Huh? You ever hear of that one, Craig?" Jesus Christ. This is depressing. I'm going to sleep.
PS: One bright spot -- in Baltimore, I saw two burly bus drivers flirting with each other in the men's bathroom! Have you ever seen two burly bus drivers flirting with each other in a men's bathroom? Hats and vests and all? I didn't think so. Maybe it was worth it after all.